Returns & Refunds
There are a few important things to please keep in mind when returning a product you purchased. You can return unwanted items by post within 30 working days of receipt of your goods.
- Return within 30 days for a refund. Buyer pays return shipping.
- Items must be unused, in the same condition as received and include all original packaging.
- Carefully pack any items to avoid damage during transport. We do not accept responsibility for any products returned that are lost or damaged in transit.
- Please ask us questions before making a purchase. If item is defective, please contact us within 5 days of receiving the item. We will replace the item once we receive defective product.
- If you are not satisfied with the products you receive for any reason, please contact us and we will do our best to resolve the issue!
- Once items are shipped, we are not responsible if the package is damaged or becomes lost.
- If a you wants to cancel your own order, you have to inform us about it before the order has been shipped. And we will inform you about cancelling the order via email or Tidio. The refund request will be processed within one business day. It could take up to 5 business days for the refund to appear on your statement (Paypal), depending on how long it takes your bank to process the transaction.
- If the order has already shipped, you will receive a notification that the order is already on its way and that refund is available after you will return the package to us. When the return reaches us, you will issue a refund for the order.